Supervisor Home Delivery
Requisition ID: 182811
Career Group: Distribution Centre Management
Job Category: E-commerce Planning
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Alberta
City: Edmonton
Location: 4007 Edmonton Spoke
Postal Code: T6W 1A3
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries.
Your groceries delivered. Just like that.™
Here’s where you’ll be focusing:
- Support the Delivery Operations at the Edmonton Spoke
- Lead daily shift huddles to share important updates with teammates, and ensure the team stretches together before the start of their day.
- Develop a high performing team; ensuring Delivery and Shunt Teammates are provided with regular feedback and are held accountable to their key performance metrics.
- Actively participates in the recruitment of teammates, and ongoing training of Delivery Teammates
- Drive team engagement, development, and retention by connecting team to the Voila vision, encouraging innovation, clear communication and continuous feedback.
- Embed and sustain Home Delivery protocols and Standard Operating Procedures.
- Approximately 15-30 direct reports
- Support continuous improvement effort by utilizing customer service feedback and routing analysis.
- Partner with Training Specialist to understand the strengths and opportunities of teammates moving from In-Class to On The Job to ensure their performance is managed
- Support and partner with Fleet Solutions Manager to ensure fleet availability and safety.
- Routinely review the performance data for their team to ensure their teammates hit their performance metrics.
- Accountable for ‘On Time Delivery’ (95%+) metric
- Accountable for (50+) Net Promoter Score; ensuring drivers embody behaviors that drive results.
- Accountable for a Driver Safety Score of (95%+)
- Responsible for partnering with HR regarding progressive disciplinary process.
- Tasked with managing the route paperwork, logging route and asset utilization data in excel, and for logging feedback on delivery teammates.
- Manage timecards in Kronos Workforce Management System Support
- Follow Sobeys Health & Safety practices, the Supervisor will ensure all incidents are logged and shared with the respective parties, ensure teammates are held accountable for appropriate paperwork, and manage the corresponding WCB Claims
- Confirm teammates are operating the appropriate manual handling principles and adhere to the health & safety protocols put in place to protect them.
- Ensure Teammates are up-to-date on training course completions
- Liaise regularly with cross-functional teams to support on time departure, and a high-level of service to Voila customers.
What you have to offer:
- Minimum of 3-5 years’ experience in transportation and or logistics field including experience in a leadership role with a high focus on customer experience/satisfaction
- Home Delivery experience (business to customer) in an e-commerce environment an asset
- Post-Secondary education in a business-related field
- A combination of relevant education and experience may be considered.
- Strong knowledge of Employment Standards Legislation
- Excellent Analytical and Problem-Solving abilities.
- Advanced skill level in MS Excel; MS Access is considered an asset.
- Experience in effectively managing a large team
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.